Customer Issue: Mr. Schneider felt something had to be causing his garage door to slow down so substantially, and wanted us to look.
Our Solution: We checked the movement of the garage door for ourselves, as well as the overall system. Our technicians found that one of the tracks had begun to warp due to years of use, and had been causing the door to struggle to slide over it. We detached the opener and springs to bring the door down briefly, allowing easier access to the track. Our experts then replaced it.
Customer Issue: A scraping sound and a dry scratch mark on one of her tracks alerted the customer to her need for a new garage door roller.
Our Solution: After having Mrs. Kimmelstein remove her car from the garage, the hardest part of our job was lifting the garage door out of its tracks. The scratched track got some cleaning, sanding, and lubrication before the door with its new roller went back in.
Garage Door Off Track
Customer Issue: A cracked track gave way entirely during use, bringing the door out of its tracks and leaving it useless and in a dangerous position.
Our Solution: After the opener was disconnected, our team first set about manually raising the door into the open position and safety locking it in place. Then, they unscrewed and replaced the faulty track, and eased the rollers back in on both sides before reconnecting and testing the system.
Customer Issue: Broken spring.
Our Solution: One of the most common problems we come across in our line of work – and this case was no different! A worn torsion spring snapped, and his partner was on its way to join it. We disconnected the opener, and carefully replaced both springs with a new pair.
Customer Issue: Needed a new opener.
Our Solution: The customer didn’t know what kind of opener to get for her new garage, so we went through the options with her and helped her decide on a Linear LDCO580 due to it having smart home technology. We assembled and installed it for her right away.
Opener Remote Control Failed
Customer Issue: Malfunctioning remote control.
Our Solution: Our experts not only looked at and tested the remote control itself, but also inspected the opener to get to the bottom of what the problem was. We determined that the remote itself had a broken sensor and replaced it.