Garage Door Replacement
Customer Issue: Mr. Alvarado wanted an impressive, stylish new garage door for his home that wouldn’t require too much maintenance.
Our Solution: Mr. Alvarado chose a Raynor Distinctions RockCreeke model garage door for his home. He liked that he could get the beauty of wood while having the longevity and simple maintenance of steel. We released the tension of the original door springs to then disconnect them safely, and remove the door from the tracks. Once the new door had been put in, the springs and cable were reconnected.
Garage Door Opener Repair
Customer Issue: The customer’s garage door opener was making noises and moving its trolly, but not far enough to open the door more than a crack.
Our Solution: The noises were coming from the opener box itself, which suggested a motor issue. Some exploratory surgery revealed a broken gear that had jammed itself in the mechanism; three components needed replacement, but once that was done the opener worked again, and the warranty covered it.
Customer Issue: The customer was hearing noises from his garage door springs, and remembered they were approaching their maximum service life.
Our Solution: Since the customer caught this before a spring could actually break, replacing them was a safer and easier affair. Easing the tension out of the springs and removing the torsion caps slowly and carefully allowed the team to replace them and lubricate the torsion system for the next pair.
Customer Issue: One of the cables snapped.
Our Solution: The problem occurred while the door was in motion, which caused it to nearly collapse. We made sure no other part of the system got damaged, then we replaced both lift cables, as the other unit was visible frayed. Before leaving, we showed the customer how to carry out a few maintenance checks to help him avoid all sorts of issues in the future.
New Garage Door Installation
Customer Issue: Wanted to replace her old door.
Our Solution: We offered the customer several different options to choose from, all of which matched her preferences. She chose a Clopay Canyon Ridge garage door with great insulation and faux wood overlays that gave it great curb appeal with very low maintenance requirements. We completed the installation a few days later, and made sure she was completely satisfied with her new door.
Customer Issue: Bent track sections.
Our Solution: Both of this customer's vertical tracks suffered from the same issue, which was a bent section that prevented the rollers from advancing. We removed the damaged parts and installed new tracks in their place, thus making sure the door was able to move past the hindrance.