Customer Issue: Thanks to their sluggish garage door, Mr. Abbott and his family had started to grow delayed in getting to their various appointments.
Our Solution: Problems such as these tend to come from trouble with the garage door rollers or tracks, so our team looked at these parts first. In doing so, we determined that the rollers were, in fact, the cause. Rust had caused them to crumble and thus made the door struggle to roll smoothly. Our experts pried the tracks open to replace every roller, then closed them to check the movement.
Garage Door Opener Replacement
Customer Issue: The customer knew her garage door opener was old and unlikely to be worth repairing, so she ordered a new one when it died.
Our Solution: Ms. Evangelista wanted a stronger opener than her last one that would have a long service life. The Craftsman 57195 with its ¾ hp motor, durable belt drive system, and smart control systems made the perfect option. The customer was quite pleased with the results. The automatic garage door is opening fast and with no problems.
Customer Issue: A torsion spring broke during door operation, leaving it unable to move.
Our Solution: The team started by manually closing the door, and then carefully eased the tension out of the springs, paying particular note to the broken one. Once the torsion caps were off, they removed the springs, oiled the spindles, and replaced them and tested the door.
Opener Remote Control Failed
Customer Issue: Mr. Howe couldn't get his garage door remote control to work.
Our Solution: Our technician checked the batteries and determined that the remote needed to be reset. He then reprogrammed the unit and tested its operation to make sure it was working properly.
Customer Issue: Mr. King called our office to replace the bracket on his door sensor.
Our Solution: Our technician replaced the broken bracket and then realigned the sensor for proper operation. He then tested it to make sure it was operating properly.
Garage Door Troubleshooting
Customer Issue: Mr. Snyder called us to troubleshoot noise and closing problems with his garage door.
Our Solution: We inspected the door and tightened several loose parts. Then adjusted and lubed the door to make sure it was operating properly. The customer was very satisfied with the results.