Garage Door Opener Repair
Customer Issue: Mr. Patrick had grown worried when his garage door seemed to jerk violently while opening and closing.
Our Solution: Once our team had checked the garage door for ourselves and tested it, we felt the most likely source would be the Chamberlain B353 model garage door opener. Our technicians uninstalled it to open and look at more closely. We discovered the motor needed replacing, and did so. After the opener had been reconnected, our experts ran further tests to assure full functionality.
Customer Issue: The customer noticed his garage door was listing, and that one of his cables was much looser than the other.
Our Solution: Unspooling the garage door cables revealed that the loose one was badly stretched and frayed, and required replacement to prevent a complete break. The other was fortunately still in decent condition, so replacing and respooling the one on a freshly cleaned spool resolved the issue.
Customer Issue: A hairline crack in one of the customer’s imitation wood door panels let in moisture, and warping and bloat followed.
Our Solution: Only one panel needed replacing, so our team got the job done in no time once the replacement had arrived from Clopay. There were no problems after some minute adjustments were made and the newly installed panel matched the rest of the door perfectly.
Customer Issue: Wanted to upgrade to a more reliable opener.
Our Solution: The customer didn't care about noise output, as his garage was not attached to his home. He wanted an affordable motor unit that would also work reliably. We suggested the LiftMaster model 8587W, which is a chain drive opener that offers smartphone connectivity as well as power and security. After installing it for him, we showed him how its different features worked.
Customer Issue: Garage door spring broke.
Our Solution: The customer was anxious to get the problem solved as quickly as possible, so we hurried over and immediately started working. After replacing the damaged spring and making sure the door could move safely again, we gave the customer some tips on how to make the new unit last.
Customer Issue: Motor unit broke down.
Our Solution: We began by inspecting different parts of the opener until we located the source of the problem to be the motor itself. We replaced the gear that broke with a new one, and then made sure the device had no problem moving the door as needed.