Garage Door Off Track
Customer Issue: Mrs. Ross grew distressed when she tried to open her garage door, and it would only lift partway before getting stuck.
Our Solution: Upon examining Mrs. Ross’ garage door system, our technicians found that her garage door had come off of the tracks in a certain spot. The door couldn’t slide one way or the other due to the rollers that had come out of the track. We pried the track open to return the rollers inside of it and assured the door moved easily again.
Garage Door Opener Replacement
Customer Issue: The customer’s new automatic garage door had an opener too noisy for his family to deal with.
Our Solution: Unhooking the old chain drive garage door opener and removing it left room for the replacement. With our help, the customer had picked out and ordered a Genie SilentMax belt drive opener, and the housing needed only a slight adjustment for it. The new opener even came with a remote control pad, so setup was easy.
Customer Issue: The Hartons have had a number of garage door related incidents over the years, and their overhead door’s tracks became warped.
Our Solution: After the garage door and sensors were off, the screws holding the old tracks in came out and the tracks right after them. The new pair had to be leveled and aligned perfectly before being tightened into position. Then the door and sensors were reattached.
Garage Door Troubleshooting
Customer Issue: The customer’s garage door would not open for unknown reasons, and she needed to use her car that day.
Our Solution: Fortunately, our vehicle was able to make it to the customer’s address within less than ninety minutes. After ruling out the lift cables and checking the opener drive system, we found the problem. One of her garage door springs needed replacement, so our team removed the old pair as quickly as safety allowed so they could manually lift the door and let her car out before replacing them.